Welcome to Free PC Helpdesk

Computer Helpdesk for free.


Having problems with your Win XP/7/10? Then this Blog is right for you! Just follow below instructions.

My suggestion is to print the text first so you can easily do the steps.


Please note, that this Blog does not take any responsibility if something worst happened to your computer. Please follow the steps carefully at your own risk.

Monday, July 17, 2017

Disable Windows Defender Permanently

Press WINDOWS KEY + R or right-click start and choose run
Type gpedit.msc  - Click [OK]
Select Computer Configuration
Click arrows
> Administrative Templates
> Windows Components
click Windows Defender
On the right hand side - double-click "Turn off Windows Defender"
Click (o) Enabled
Click [OK] button

reboot your computer

Check if Defender is disabled
Click start, settings, Update & security
Windows Defender

It should be all greyed out and unable to modify.

Defender is also disabled if you install third party antivirus software (better option).

Tuesday, September 13, 2016

How to downgrade from Windows 10 to Windows 8.1

Method one: Recovery by using a previous backup

If you have been following our Windows 10 coverage, you probably came across the post: "How to prepare your PC for the Windows 10 upgrade". If you followed the guide, you have created a full backup of your computer before upgrading to Windows 10.
If you did, fantastic! You can simply make a new backup of your new files since the last full backup or just make a copy of all your files to an external hard drive. Also, note any new software installation since the last full backup, as you'll need to reinstall them after rolling back.
You can do this by:
  1. Searching for Control Panel with Cortana.
  2. Navigating to Programs and Features.
  3. Arranging the list of apps in your system by Installed On
Once you have the backup of your files, and you know the apps you need to install, reboot your computer using the "repair disc", which you're prompted to create after creating the initial full backup.
Quick Tip: If you don't have repair disc, you can also boot with the Windows 8.1 installation media to perform the recovery.
After rebooting, follow these steps:
  1. While in the Setup wizard, click Next, and then Repair your computer.
  2. Click Troubleshoot, and then click Advanced options, and select System Image Recovery.
  3. Select the operating system you to recover from, click Next, and then Finish to begin with the recovery process.
Once the process completes, you'll be back to the previous version of your operating system, in this case, Windows 8.1.
Now, if you have made a lot files changes, it'll be recommended you delete all of your files and restore the updated versions using the new backup you created before downgrading back to Windows 8.1. Also, don't forget reinstall any software since the last backup.

Method two: Recovery by clean installation

If you want to downgrade from Windows 10 to Windows 8.1 in a clean way, you'll be better off starting from scratch again. This process involves having the installation media of Windows 8.1 and performing a clean install of the operating system.
This method requires you to backup your files and to re-install all the programs on your computer. This method takes more time, but it's also the cleanest way to downgrade.
If you don't the Windows 8.1 installation media, don't worry, Microsoft now allows you to download the files from the company's servers. Follow this link and instructions.
And then follow these instructions:
  1. Reboot your computer with Windows 8.1 installation files (make sure your PC is set to boot from the drive with installation files).
  2. During the Windows Setup, click Next, accept the licensing, and click Next.
  3. Click the option Custom: Install Windows only (Advanced) option to do a clean installation.
  4. Delete any partition created by you current operating system.
  5. Select the empty drive and click Next to begin the installation process.
Important: If you have a dedicated partition to store files or a secondary hard drive, you don't have to delete these partitions.
After the installation process completes, you'll be back to your previous version of Windows. Now the only thing left to do is to restore your documents and other files from the backup, and you'll need to re-install any software you have previously installed.

Method three: Recovery by uninstalling Windows 10

Then there is the third option. Unlike Windows 8.x, Microsoft has conveniently included a roll back option in the new Settings app that allows users to go seamlessly back to their previous version of the operating system with a single button.
If you happened not to like Windows 10, or you're having issues, Microsoft is adding the "Go back to Windows 8.1" feature to make the process a lot easier. However, the downside is that you only have a month after you upgrade to Windows 10 to go back. If you're still within a month after the upgrade you can follow these steps to go back:
1- Use the Windows + I shortcut to open the Settings app.
2- Navigate to Update & security and go to Recovery.
3- If everything is set correctly in your system, you'll see the option Go back to Windows 8.1. Here simply click the Get started button.
4- At this point, you can tell Microsoft why you're going back, click Next.
5- You'll get a warning that you'll need to reinstall some apps and programs, and you'll lose any changes made after upgrading to Windows 10. A file backup is not necessary but recommended. And then click Next.
6- Make sure you know your Windows 8.1 password as you'll be locked out of the system without it, and then click Next.
7- Finally, click the Go back to Windows 8.1 and let the process complete.
The process will take some time depending on your system configuration. Once you're back on Windows 8.1, don't forget to check all your apps are installed correctly and check for new updates, as, after a few weeks, it's likely to be out-of-date.
That's all!
Source: http://www.windowscentral.com/how-downgrade-windows-10-windows-81

Wednesday, August 31, 2016

Upgrade to Windows 10: FAQ

Is the Windows 10 free upgrade offer still available?
No, the Windows 10 free upgrade offer ended on July 29, 2016.

Windows 10 will continue to be available for purchase, either on a device or as a full version of the software. A discounted "upgrade" version of Windows 10 will not be for sale.

How do I get Windows 10?
Windows 10 will continue to be available for purchase, either on a device or as a full version of the software.

Do I still qualify for the free upgrade offer if I've already downloaded Windows 10 to a USB drive, but haven't yet upgraded my device?
All upgrades must have completed and reached the "Welcome" screen by 11:59 PM UTC-10 (Hawaii) on July 29; this is one worldwide point in time.

Will the media creation tool still be available for customers to download Windows 10 installation media? 
Yes, the media creation tool and Windows 10 installation media (ISO files) are available for customers to install Windows 10. If you’re installing Windows 10 for the first time, you’ll need to enter a valid Windows 10 product key or buy a full version of Windows 10 during setup, for this tool to work. If you’ve previously installed Windows 10 on your device, you should have a digital license and Windows 10 will automatically activate without entering a product key.

How do I reinstall Windows 10 on my PC?
After you upgrade to Windows 10, you can reinstall or do a clean installation on the same device. You won't need a product key to reactivate Windows 10 on the same hardware. For more info on how to create your own Windows 10 installation media, see the Microsoft software download website. 

Will Windows 10 work with the assistive technologies on my device?
We're committed to make sure customers using assistive technologies can upgrade to Windows 10. For more info about the free upgrade offer for customers using assistive technologies, see Accessibility and the Windows 10 free upgrade.

Tuesday, August 30, 2016

How to make a full backup of a Windows 10 or Windows 8.1 PC

What is image backup?

The image backup feature in Windows 8.1 and Windows 10 includes a bit-by-bit copy of the entire system. This backup contains the full installation of the operating system, settings, desktop programs, Windows apps, and all your personal files.

The major benefit of this feature is that it offers a complete restore solution in case of a critical software error or hardware failure.

The downside is that you cannot choose to restore individual files. It's meant to restore everything, bit-by-bit to the same (or replacement) hard drive. (Though, you can easily access the backup files and extract documents, photos, music, and other files, if you need to.)

In addition, if you don't backup regularly and a system failure occurs, you could lose valuable documents, settings and software because you can only restore the data since the last backup.

For these and various other reasons, Microsoft introduced two new reset features in Windows 8 -- and they are still available in Windows 10. Use these features in combination with File History to keep an up to date copy of all of your documents offered a more robust backup solution.

Despite some drawbacks, it's a solid backup solution.

The following instructions are to perform an image backup in Windows 10, but these steps work perfectly in Windows 8.1 as well.

1- Right-click the Start button and launch Control Panel.

2- Click File History.

3- While in File History, click the System Image Backup link in the bottom-left corner of the screen.

4- Connect an external USB hard drive with enough free space.

5- In the backup wizard, you'll be prompted to choose from one of the three options to save the backup. For this example, we are going select the hard drive you just connected. However, keep in mind that you can backup to DVD blanks and a network share, but these options will slow down the backup process.
6- Click Next.

7- Confirm and begin the process by clicking Start backup.

The backup could take anywhere from 10 minutes to 2 hours, it all depends on the amount of data to be backed up.

And yes, during the backup process, you can use your computer as you would normally do.

After the System Image Backup utility completes the task, remember to keep the hard drive in a safe place.

Although, a lot of tech savvy users are aware of how to perform a full backup in Windows, you'll be surprised how many people fail to know the basics. Often times I get asked questions such as: "I upgraded my system and now Windows won't boot, how can I rollback?". Or "My hard drive is ruined, is there any way to recover my data?", and most of the times a simple backup could have saved them a lot of troubles.

How often do you do a full backup of your computer? What software do you use? Let us know your backup experience in the comments below!

Update: To restore your computer from backup, connect the drive with the system image backup and reboot your computer with the Windows installation media. During the Windows Setup, clickNext, then click the Repair your computer link in the bottom-left corner of the screen. Click onTroubleshoot, click Advanced options, and select System Image Recovery. Now select the target operating system you want to recover, click Next and Finish

Saturday, August 20, 2016

Windows 10 firewall notification

There doesn't seem to be a way of turning off notifications for Windows Firewall.
The usual place "Change Notification settings" in the Windows Firewall Control panel item takes me to the "Turn Windows Firewall on or off".  Is there somewhere else I should be looking?
1.  Click the Start button, type Security & Maintenance and then click on the Security & Maintenance control panel option.  You can also go directly to the control panel and get there that way.
2. Choose Change Security and Maintenance settings.
3. Uncheck Network Firewall
This should really be in the new Windows 10 notifications like other notifications but it isn't.  Another option is leave the firewall on and delete all the inbound and outbound rules.  Then add 2 accept everything rules for TCP and UDP to inbound and outbound rules.  4 rules total.