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Friday, January 9, 2009

Problem when I try to send e-mail

Check your mail protocol settings.

If you receive a message stating that your POP3 or SMTP host cannot be found, your Post Office Protocol 3 (POP3) or Simple Mail Transfer Protocol (SMTP) account information might be incorrect.

To verify your POP3 and SMTP settings

  1. On the Tools menu, click Accounts.
  2. On the Mail tab, click the account that you were using when you received the message, and then click Properties.
  3. On the Servers tab, make sure that the server settings include the correct full names of your servers, as provided to you by your Internet service provider (ISP).
Or..

Are you using virus-protection software?

Dr. Solomon's Anti-Virus Deluxe NetGuard and Norton AntiVirus 2000 can interfere with sending and receiving messages.

If you are using Dr. Solomon's Anti-Virus Deluxe NetGuard

If this virus-protection program is configured to monitor files that are downloaded from the Internet, it creates new default e-mail and news accounts for Outlook Express. This might cause errors or prevent you from sending or receiving e-mail.

Contact Dr. Solomon to inquire about the availability of a fix for the problem.

You can work around the problem by setting your original e-mail and news accounts as the default accounts.

To make your original accounts the default accounts

  1. On the Tools menu, click Accounts.
  2. Click the Mail tab.

    If the list includes an account named 127.0.0.1 that is followed by the word "default" in parentheses, your anti-virus program has created this account and made it your default account.
  3. Click the account that you want to use as your default e-mail account, and then click Set as Default.
  4. On the News tab, click the account that you want to use as your default news account, and then click Set as Default.
  5. Click Close.
  6. Quit Outlook Express, and then start it again.

If you have Norton AntiVirus 2000 installed

You might be able to solve this problem by correcting the server settings for your e-mail account.

To correct your server settings

  1. On the Tools menu, click Accounts.
  2. On the Mail tab, click your e-mail account, and then click Properties.
  3. On the Servers tab, check if the incoming mail (Pop3) server is set to 127.0.0.1. If so, delete this and type the name or Internet Protocol (IP) address of your incoming e-mail server.

    To determine the correct name or address to type, consult the configuration information provided to you by your Internet service provider (ISP).
  4. Remove any information that is in the Account name box, and type the login name for your e-mail account.
  5. Remove any information that is in the Password box, and type the password for your e-mail account.
  6. Click OK, and then click Close.
  7. Quit Outlook Express, and then start it again.

If this does not solve this problem, contact Norton to inquire about the availability of a fix.

Note

  • The software programs discussed here are created by vendors other than Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

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