Upgrade to Windows 10: FAQ

Is the Windows 10 free upgrade offer still available?

No, the Windows 10 free upgrade offer ended on July 29, 2016.

Windows 10 will continue to be available for purchase, either on a device or as a full version of the software. A discounted "upgrade" version of Windows 10 will not be for sale.

How do I get Windows 10?

Windows 10 will continue to be available for purchase, either on a device or as a full version of the software.

Do I still qualify for the free upgrade offer if I've already downloaded Windows 10 to a USB drive, but haven't yet upgraded my device?

All upgrades must have completed and reached the "Welcome" screen by 11:59 PM UTC-10 (Hawaii) on July 29; this is one worldwide point in time.

Will the media creation tool still be available for customers to download Windows 10 installation media? 

Yes, the media creation tool and Windows 10 installation media (ISO files) are available for customers to install Windows 10. If you’re installing Windows 10 for the first time, you’ll need to enter a valid Windows 10 product key or buy a full version of Windows 10 during setup, for this tool to work. If you’ve previously installed Windows 10 on your device, you should have a digital license and Windows 10 will automatically activate without entering a product key.

How do I reinstall Windows 10 on my PC?

After you upgrade to Windows 10, you can reinstall or do a clean installation on the same device. You won't need a product key to reactivate Windows 10 on the same hardware. For more info on how to create your own Windows 10 installation media, see the Microsoft software download website. 

Will Windows 10 work with the assistive technologies on my device?

We're committed to make sure customers using assistive technologies can upgrade to Windows 10. For more info about the free upgrade offer for customers using assistive technologies, see Accessibility and the Windows 10 free upgrade.