Problem when I try to send e-mail

Check your mail protocol settings.

If you receive a message stating that your POP3 or SMTP host cannot be found, your Post Office Protocol 3 (POP3) or Simple Mail Transfer Protocol (SMTP) account information might be incorrect.

To verify your POP3 and SMTP settings

1. On the Tools menu, click Accounts.
2. On the Mail tab, click the account that you were using when you received the message, and then click Properties.
3. On the Servers tab, make sure that the server settings include the correct full names of your servers, as provided to you by your Internet service provider (ISP).

Or..

Are you using virus-protection software?

Dr. Solomon's Anti-Virus Deluxe NetGuard and Norton AntiVirus 2000 can interfere with sending and receiving messages.

If you are using Dr. Solomon's Anti-Virus Deluxe NetGuard

If this virus-protection program is configured to monitor files that are downloaded from the Internet, it creates new default e-mail and news accounts for Outlook Express. This might cause errors or prevent you from sending or receiving e-mail.

Contact Dr. Solomon to inquire about the availability of a fix for the problem.

You can work around the problem by setting your original e-mail and news accounts as the default accounts.

To make your original accounts the default accounts

1. On the Tools menu, click Accounts.
2. Click the Mail tab.
   
   If the list includes an account named 127.0.0.1 that is followed by the word "default" in parentheses, your anti-virus program has created this account and made it your default account.
3. Click the account that you want to use as your default e-mail account, and then click Set as Default.
4. On the News tab, click the account that you want to use as your default news account, and then click Set as Default.
5. Click Close.
6. Quit Outlook Express, and then start it again.

If you have Norton AntiVirus 2000 installed

You might be able to solve this problem by correcting the server settings for your e-mail account.

To correct your server settings

1. On the Tools menu, click Accounts.
2. On the Mail tab, click your e-mail account, and then click Properties.
3. On the Servers tab, check if the incoming mail (Pop3) server is set to 127.0.0.1. If so, delete this and type the name or Internet Protocol (IP) address of your incoming e-mail server.
   
   To determine the correct name or address to type, consult the configuration information provided to you by your Internet service provider (ISP).
4. Remove any information that is in the Account name box, and type the login name for your e-mail account.
5. Remove any information that is in the Password box, and type the password for your e-mail account.
6. Click OK, and then click Close.
7. Quit Outlook Express, and then start it again.

If this does not solve this problem, contact Norton to inquire about the availability of a fix.

Note

• The software programs discussed here are created by vendors other than Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Address Book / Contact Missing - Part II

If Outlook Express automatically completes names you type in the To box when you are composing a message, but you do not see any contacts in the Address Book, the Wab32.dll file might be damaged.

A damaged Wab32.dll file can also cause you to receive one of the following messages when you try to send e-mail:

"Outlook Express: There was an error opening this message.
An error has occurred."

"The Address Book failed to load. Outlook Express is incorrectly configured, please re-install."

"The message could not be sent. Some of the recipients for this message are not valid. Please verify the names."

If you experience any of these symptoms, rename your old address book, replace the Wab32.dll file, and then import contacts from your old address book into a new one.

To rename your old address book

1. Close the Address Book and quit Outlook Express.
2. Click Start, click Search, and then click Other files or folders.
3. Under Look in, click the disk on which Windows is installed.
4. In the Name of file or folder box, type:
   *.wab
5. Click More advanced options.
6. Select the Search system folders check box.
7. Select the Search hidden files and folders check box.
8. Click Search.
9. In the results list, right-click your Address Book file, click Rename, and then type:
   old.wab
10. Press ENTER.
11. Right-click your Address Book file again and click Properties.
12. Make a note of the location of this file, which is shown in the General tab under Location.
    
    If you cannot see the entire location, pause the mouse pointer over the part of the location you can see.

To replace the Wab32.dll file

1. Insert your Windows CD into the CD-ROM drive.
2. Click Start, and then click Run.
3. In the Open box, type:
   msconfig
   and then click OK.
4. On the General tab, click Expand File.
5. In File to restore, type:
   wab32.dll
6. In Restore from, type:
   CD:\win9x\win_14 where CD is the drive letter of your CD-ROM drive (often D).
7. In Save file in, type:
   drive:\program files\common files\system where drive is the drive letter of the hard disk that contains your program files (usually C).
8. Click Expand, and then click OK.
9. Restart the computer.

To import contacts from your old Address Book into your new one

1. Start Outlook Express.
2. On the File menu, point to Import, and then click Address Book.
3. Locate and click your old Address Book, which you renamed Old.wab earlier.
   
   The default location of this file is C:\Windows\Application Data\Microsoft\Address Book.
4. Click Open.

Address Book / Contact Missing - Part I

Is the Address Book set to display folders and groups?

If you do not see your contacts in the Address Book, they might be organized into folders or groups.

To view folders and groups

1. On the toolbar, click Addresses.
2. In the Address Book, on the View menu, click Folders and Groups, if it does not have a check mark next to it.
3. Click folders and groups in the list on the left to see their contents on the right.

Is the name of the Outlook Express folder shortened?

The Outlook Express program files should be in a folder named Outlook Express. If the folder has a different name, such as Outloo~1, you might be unable to start Outlook Express or to open the Address Book in Outlook Express. You might also receive the following message:

"MSIMN caused an Invalid page fault in module WAB32.dll"

To make sure the folder has the correct name

1. Click Start, click Search, and then click Other files or folders.
2. Under Look in, click the disk on which Windows is installed.
3. In the Name of file or folder box, type:
   outloo*
4. Click More advanced options.
5. Select the Search system folders check box.
6. Select the Search hidden files and folders check box.
7. Click Search.
8. In the results list, find the folder that is located in your Program Files folder.
   
   If this folder is named Outlook Express, click No at the bottom of this page, and then click Next.
   
   If this folder has a different name, such as Outloo~1, follow the remaining steps.
9. Right-click the folder that is located in your Program Files folder, click Rename, and then type:
   Outlook Express
10. Press ENTER.
11. Restart Outlook Express.

Address Book / Contact Missing

Is the Address Book set to display folders and groups?

If you do not see your contacts in the Address Book, they might be organized into folders or groups.

To view folders and groups

1. On the toolbar, click Addresses.
2. In the Address Book, on the View menu, click Folders and Groups, if it does not have a check mark next to it.
3. Click folders and groups in the list on the left to see their contents on the right.

Is the name of the Outlook Express folder shortened?

The Outlook Express program files should be in a folder named Outlook Express. If the folder has a different name, such as Outloo~1, you might be unable to start Outlook Express or to open the Address Book in Outlook Express. You might also receive the following message:

"MSIMN caused an Invalid page fault in module WAB32.dll"

To make sure the folder has the correct name

1. Click Start, click Search, and then click Other files or folders.
2. Under Look in, click the disk on which Windows is installed.
3. In the Name of file or folder box, type:
   outloo*
4. Click More advanced options.
5. Select the Search system folders check box.
6. Select the Search hidden files and folders check box.
7. Click Search.
8. In the results list, find the folder that is located in your Program Files folder.
   
   If this folder is named Outlook Express, click No at the bottom of this page, and then click Next.
   
   If this folder has a different name, such as Outloo~1, follow the remaining steps.
9. Right-click the folder that is located in your Program Files folder, click Rename, and then type:
   Outlook Express
10. Press ENTER.
11. Restart Outlook Express.

Spelling Checker Problem

Is the Microsoft Office spelling checker installed?

Outlook Express uses the spelling checker that comes with Microsoft Office.

If Office and its spelling checker are not installed, you cannot check spelling in Outlook Express. When you compose messages, the Spelling command on the Tools menu is not available.

Are you having trouble setting spelling options?

If the Options button is not available when you check the spelling in a message, set spelling options before you start a new message. These options will be used by default when you check any subsequent messages.

To set spelling options before you start a new message

1. On the Tools menu in the main Outlook Express window (rather than in the window where you compose a message), click Options.
2. On the Spelling tab, specify the options you want, click Apply, and then click OK.

If you receive a message when you check the spelling in messages, or when you send messages and the Always check spelling before sending check box in the Options dialog box is selected, some spelling checker files might be missing or damaged.

If you experience these symptoms, replace the Csapi3t1.dll file, and then remove and reinstall the Microsoft Office spelling checker.

To replace Csapi3t1.dll

1. Insert your Windows CD into the CD-ROM drive.
2. Click Start, and then click Run.
3. In the Open box, type:
   msconfig
   and then click OK.
4. Click Expand File.
5. In File to restore, type:
   csapi3t1.dll
6. In Restore from, type:
   CD:\win9x\win_10 where CD is the drive letter of your CD-ROM drive (often D).
7. In Save file in, type:
   drive:\program files\outlook express where drive is the drive letter of the hard disk that contains your program files (usually C).
8. Click Expand, and then click OK.
9. Restart the computer.

Is Outlook Express configured to display only unread messages?

If messages you have already read seem to be missing from a folder in Outlook Express, you might need to configure that folder not to hide messages after you read them.

To show all messages

1. Click the folder in which you are experiencing the problem.
2. On the View menu, point to Current View, and then click Show All Messages.
3. If more than one folder has the problem, repeat steps 1 and 2 for each affected folder.

Can you see all of your messages now?