Problems Printing with Your HP DeskJet Plus 4155 All-in-One

If you are experiencing problems printing with your HP DeskJet Plus 4155 all-in-one printer on Windows 10, you can try the following troubleshooting steps:

1. Check the printer connections: Make sure that your printer is properly connected to your computer via USB cable or Wi-Fi. If you are using Wi-Fi, ensure that your printer is connected to the same network as your computer.
2. Restart your printer and computer: Sometimes, restarting your printer and computer can resolve common printing issues. Turn off both devices and wait for a few seconds before turning them back on.
3. Update or reinstall printer drivers: Outdated or corrupted printer drivers can cause printing problems. You can try updating or reinstalling the printer drivers by going to the HP support website and downloading the latest drivers for your printer model.
4. Clear print queue: Sometimes, print jobs can get stuck in the print queue and cause issues. You can try clearing the print queue by going to Devices and Printers in the Control Panel, right-clicking on your printer, and selecting See what's printing > Cancel all documents.
5. Run printer troubleshooter: Windows 10 has a built-in printer troubleshooter that can help diagnose and resolve common printing issues. You can access the troubleshooter by going to Settings (press Win + I on the keyboard) > Update & Security > Troubleshoot > Printer > Run the troubleshooter.

If none of the above steps resolve your printing issues, you may need to contact HP support for further assistance.

To verify that your modem is turned on

1. Open Device Manager.
2. Double-click Modems, right-click your modem, and then click Properties.
3. In Device usage, select Use this device (enable) from the drop down list, and then click OK.

Note

• To open Device Manager, click Start, click Control Panel, click Performance and Maintenance, and then click System. In the System Properties dialog box, click the Hardware tab, and then click Device Manager.

Modem Problems

When you try to use your modem, does it make any sounds?

If your modem is dialing, you should be able to hear it pick up the line, generate a dial tone, and dial like a touch tone phone.

If your modem makes dialing noises but does not connect correctly, your settings are probably incorrect. If it is not dialing, it may not be installed correctly.

If you hear a sound, but are not sure that it is your modem, or you do not think your modem makes any noise when it dials, click I do not know below.

Does your modem make noise when you try to use it?

Do you receive a message about network protocols?

When you try to connect to the Internet, do you receive a message similar to one of the following?

"The protocol is not configured."

or

"A dial-up connection could not be established."

Is there a problem with your modem connections?

Consult the documentation that came with your modem to verify that your modem is correctly connected to your computer and to your phone line. Make sure that all cables are securely connected to the appropriate ports.

Troubleshooting Scheduled Tasks

If a scheduled task does not run when you expect it to, right-click the task, and then click Properties. On the Task tab, verify that the Enabled check box is selected. On the Schedule tab, verify that the schedule is set correctly.

If a task program does not run correctly, you might need to add command-line options to the path of the program. For more information about a particular program and its command-line options, try one of the following:

• If available, view Help for the program.
• At a command prompt, type the following (where program is the name of the task program you are trying to run): program /?

You can also check the Status column in the Scheduled Tasks window. The following table describes the status types.

Status	Description
Blank	The task is not running, or it ran and was successful.
Running	The task is currently being run.
Missed	One or more attempts to run this task was missed.
Could not start	The most recent attempt to start the task failed.

For more information about the status of a scheduled task, you can check the SchedLgU.txt log file. This log file for Scheduled Tasks is stored in the Windows folder, where it is used to record the activity of scheduled tasks. You can use the log file to determine why a task might have stopped, or to check on the status of a task.

Notes

• If you cannot run any scheduled tasks on your computer, and your computer is connected to a domain, see your system administrator to make sure that the Scheduled Tasks service is turned on.
• If a user is not logged on at the time the task is scheduled to run, the task runs, but it will not be visible.
• To check the status of a scheduled task, on the View menu, click Details, and then scroll to view the Status column.

Are you using a printer driver that is compatible with Windows XP?

Problem when Printing

Important

• The following procedure might require you to restart your computer, which will close this troubleshooter. If possible, view this troubleshooter on another computer while you perform the steps on the computer you are troubleshooting. If no other computer is available, write down the instructions on this page before you restart your computer.
  
  After your computer restarts, reopen this troubleshooter and answer each question as you answered it initially. When you reach this page again, answer the question at the bottom, and then click Next.

If you cannot install your printer, it might be because you are trying to use a printer driver that is not compatible with Windows XP. For example, the drivers that were created for Windows 95, Windows 98, and Windows Millennium Edition (Me) are not compatible with Windows XP.

When you install your printer, try using one of the printer drivers that comes with Windows XP.

First, make sure that you do not have any old printer drivers installed, and then use the Add Printer Wizard to install a Windows XP driver.

To remove old printer drivers

1. Click Start, click Control Panel, click Printers and Other Hardware, and then click Printers and Faxes.
2. If an icon for your printer appears in the Printers and Faxes folder, right-click the icon, click Delete, and then click Yes. If you do not see an icon, continue to the next step.
3. Close any programs that might be trying to use the printer.
4. Close any printer properties windows that are open, including the print queue window. Leave the Printers and Faxes window open.
5. On the File menu, click Server Properties, and then click the Drivers tab.
6. Under Installed printer drivers, look for any drivers that have the same name as the printer you are trying to install. If you see a driver for your printer, click it, click Remove, and then click Yes.
   
   If you are unable to remove the driver, try the following:
   • Close all open programs, and then try to delete the driver.
   • Restart your computer, and then try to delete the driver.
   If you still cannot delete the driver, contact your network administrator or a computer support professional for more assistance.
7. If more than one driver is installed for your printer, repeat step 6 for each driver.
8. Click Close to close the Print Server Properties window.

To install a Windows XP printer driver

1. In the Printers and Faxes folder, double-click Add Printer to start the Add Printer Wizard. Follow the instructions to complete the wizard, and use one of the following options to install a Windows XP driver:
   • If your printer is Plug and Play, select the Automatically detect and install my Plug and Play printer check box at the beginning of the wizard.
   • If your printer is not Plug and Play, select your manufacturer and printer from the lists in the wizard, and do not click Have Disk. This will cause your printer to be installed with one of the Windows XP printer drivers.

     If your printer is not listed in the Add Printer Wizard, check whether it is on the Windows Hardware Compatibility List (HCL) for Windows XP.

     Notes

     • If you do not have Web access, contact the manufacturer of your device to find out if it is compatible with Windows XP.

     Your printer might be listed here with a Windows XP-compatible driver that you can download and use to install your printer.

     If your printer is not listed, Microsoft cannot guarantee that it will work with Windows XP. However, you might be able to obtain an updated driver from the manufacturer of your printer that is compatible with Windows XP. Contact the manufacturer, or visit the manufacturer's Web site, for more information about updated drivers.

   
   

Problem when I try to send e-mail

Check your mail protocol settings.

If you receive a message stating that your POP3 or SMTP host cannot be found, your Post Office Protocol 3 (POP3) or Simple Mail Transfer Protocol (SMTP) account information might be incorrect.

To verify your POP3 and SMTP settings

1. On the Tools menu, click Accounts.
2. On the Mail tab, click the account that you were using when you received the message, and then click Properties.
3. On the Servers tab, make sure that the server settings include the correct full names of your servers, as provided to you by your Internet service provider (ISP).

Or..

Are you using virus-protection software?

Dr. Solomon's Anti-Virus Deluxe NetGuard and Norton AntiVirus 2000 can interfere with sending and receiving messages.

If you are using Dr. Solomon's Anti-Virus Deluxe NetGuard

If this virus-protection program is configured to monitor files that are downloaded from the Internet, it creates new default e-mail and news accounts for Outlook Express. This might cause errors or prevent you from sending or receiving e-mail.

Contact Dr. Solomon to inquire about the availability of a fix for the problem.

You can work around the problem by setting your original e-mail and news accounts as the default accounts.

To make your original accounts the default accounts

1. On the Tools menu, click Accounts.
2. Click the Mail tab.
   
   If the list includes an account named 127.0.0.1 that is followed by the word "default" in parentheses, your anti-virus program has created this account and made it your default account.
3. Click the account that you want to use as your default e-mail account, and then click Set as Default.
4. On the News tab, click the account that you want to use as your default news account, and then click Set as Default.
5. Click Close.
6. Quit Outlook Express, and then start it again.

If you have Norton AntiVirus 2000 installed

You might be able to solve this problem by correcting the server settings for your e-mail account.

To correct your server settings

1. On the Tools menu, click Accounts.
2. On the Mail tab, click your e-mail account, and then click Properties.
3. On the Servers tab, check if the incoming mail (Pop3) server is set to 127.0.0.1. If so, delete this and type the name or Internet Protocol (IP) address of your incoming e-mail server.
   
   To determine the correct name or address to type, consult the configuration information provided to you by your Internet service provider (ISP).
4. Remove any information that is in the Account name box, and type the login name for your e-mail account.
5. Remove any information that is in the Password box, and type the password for your e-mail account.
6. Click OK, and then click Close.
7. Quit Outlook Express, and then start it again.

If this does not solve this problem, contact Norton to inquire about the availability of a fix.

Note

• The software programs discussed here are created by vendors other than Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Address Book / Contact Missing - Part II

If Outlook Express automatically completes names you type in the To box when you are composing a message, but you do not see any contacts in the Address Book, the Wab32.dll file might be damaged.

A damaged Wab32.dll file can also cause you to receive one of the following messages when you try to send e-mail:

"Outlook Express: There was an error opening this message.
An error has occurred."

"The Address Book failed to load. Outlook Express is incorrectly configured, please re-install."

"The message could not be sent. Some of the recipients for this message are not valid. Please verify the names."

If you experience any of these symptoms, rename your old address book, replace the Wab32.dll file, and then import contacts from your old address book into a new one.

To rename your old address book

1. Close the Address Book and quit Outlook Express.
2. Click Start, click Search, and then click Other files or folders.
3. Under Look in, click the disk on which Windows is installed.
4. In the Name of file or folder box, type:
   *.wab
5. Click More advanced options.
6. Select the Search system folders check box.
7. Select the Search hidden files and folders check box.
8. Click Search.
9. In the results list, right-click your Address Book file, click Rename, and then type:
   old.wab
10. Press ENTER.
11. Right-click your Address Book file again and click Properties.
12. Make a note of the location of this file, which is shown in the General tab under Location.
    
    If you cannot see the entire location, pause the mouse pointer over the part of the location you can see.

To replace the Wab32.dll file

1. Insert your Windows CD into the CD-ROM drive.
2. Click Start, and then click Run.
3. In the Open box, type:
   msconfig
   and then click OK.
4. On the General tab, click Expand File.
5. In File to restore, type:
   wab32.dll
6. In Restore from, type:
   CD:\win9x\win_14 where CD is the drive letter of your CD-ROM drive (often D).
7. In Save file in, type:
   drive:\program files\common files\system where drive is the drive letter of the hard disk that contains your program files (usually C).
8. Click Expand, and then click OK.
9. Restart the computer.

To import contacts from your old Address Book into your new one

1. Start Outlook Express.
2. On the File menu, point to Import, and then click Address Book.
3. Locate and click your old Address Book, which you renamed Old.wab earlier.
   
   The default location of this file is C:\Windows\Application Data\Microsoft\Address Book.
4. Click Open.

Address Book / Contact Missing - Part I

Is the Address Book set to display folders and groups?

If you do not see your contacts in the Address Book, they might be organized into folders or groups.

To view folders and groups

1. On the toolbar, click Addresses.
2. In the Address Book, on the View menu, click Folders and Groups, if it does not have a check mark next to it.
3. Click folders and groups in the list on the left to see their contents on the right.

Is the name of the Outlook Express folder shortened?

The Outlook Express program files should be in a folder named Outlook Express. If the folder has a different name, such as Outloo~1, you might be unable to start Outlook Express or to open the Address Book in Outlook Express. You might also receive the following message:

"MSIMN caused an Invalid page fault in module WAB32.dll"

To make sure the folder has the correct name

1. Click Start, click Search, and then click Other files or folders.
2. Under Look in, click the disk on which Windows is installed.
3. In the Name of file or folder box, type:
   outloo*
4. Click More advanced options.
5. Select the Search system folders check box.
6. Select the Search hidden files and folders check box.
7. Click Search.
8. In the results list, find the folder that is located in your Program Files folder.
   
   If this folder is named Outlook Express, click No at the bottom of this page, and then click Next.
   
   If this folder has a different name, such as Outloo~1, follow the remaining steps.
9. Right-click the folder that is located in your Program Files folder, click Rename, and then type:
   Outlook Express
10. Press ENTER.
11. Restart Outlook Express.

Address Book / Contact Missing

Is the Address Book set to display folders and groups?

If you do not see your contacts in the Address Book, they might be organized into folders or groups.

To view folders and groups

1. On the toolbar, click Addresses.
2. In the Address Book, on the View menu, click Folders and Groups, if it does not have a check mark next to it.
3. Click folders and groups in the list on the left to see their contents on the right.

Is the name of the Outlook Express folder shortened?

The Outlook Express program files should be in a folder named Outlook Express. If the folder has a different name, such as Outloo~1, you might be unable to start Outlook Express or to open the Address Book in Outlook Express. You might also receive the following message:

"MSIMN caused an Invalid page fault in module WAB32.dll"

To make sure the folder has the correct name

1. Click Start, click Search, and then click Other files or folders.
2. Under Look in, click the disk on which Windows is installed.
3. In the Name of file or folder box, type:
   outloo*
4. Click More advanced options.
5. Select the Search system folders check box.
6. Select the Search hidden files and folders check box.
7. Click Search.
8. In the results list, find the folder that is located in your Program Files folder.
   
   If this folder is named Outlook Express, click No at the bottom of this page, and then click Next.
   
   If this folder has a different name, such as Outloo~1, follow the remaining steps.
9. Right-click the folder that is located in your Program Files folder, click Rename, and then type:
   Outlook Express
10. Press ENTER.
11. Restart Outlook Express.

Spelling Checker Problem

Is the Microsoft Office spelling checker installed?

Outlook Express uses the spelling checker that comes with Microsoft Office.

If Office and its spelling checker are not installed, you cannot check spelling in Outlook Express. When you compose messages, the Spelling command on the Tools menu is not available.

Are you having trouble setting spelling options?

If the Options button is not available when you check the spelling in a message, set spelling options before you start a new message. These options will be used by default when you check any subsequent messages.

To set spelling options before you start a new message

1. On the Tools menu in the main Outlook Express window (rather than in the window where you compose a message), click Options.
2. On the Spelling tab, specify the options you want, click Apply, and then click OK.

If you receive a message when you check the spelling in messages, or when you send messages and the Always check spelling before sending check box in the Options dialog box is selected, some spelling checker files might be missing or damaged.

If you experience these symptoms, replace the Csapi3t1.dll file, and then remove and reinstall the Microsoft Office spelling checker.

To replace Csapi3t1.dll

1. Insert your Windows CD into the CD-ROM drive.
2. Click Start, and then click Run.
3. In the Open box, type:
   msconfig
   and then click OK.
4. Click Expand File.
5. In File to restore, type:
   csapi3t1.dll
6. In Restore from, type:
   CD:\win9x\win_10 where CD is the drive letter of your CD-ROM drive (often D).
7. In Save file in, type:
   drive:\program files\outlook express where drive is the drive letter of the hard disk that contains your program files (usually C).
8. Click Expand, and then click OK.
9. Restart the computer.

Is Outlook Express configured to display only unread messages?

If messages you have already read seem to be missing from a folder in Outlook Express, you might need to configure that folder not to hide messages after you read them.

To show all messages

1. Click the folder in which you are experiencing the problem.
2. On the View menu, point to Current View, and then click Show All Messages.
3. If more than one folder has the problem, repeat steps 1 and 2 for each affected folder.

Can you see all of your messages now?

If Outlook Express starts very slowly

Try repairing the Imagehlp.dll file.

If the Imagehlp.dll file is missing or damaged, Outlook Express might start very slowly.

Note

• The steps in this procedure assume that Windows is installed on drive C in the Windows folder. If Windows is installed in a different location on your computer, replace c:\windows with the appropriate location.

To repair Imagehlp.dll

1. Insert your Windows CD into the CD-ROM drive.
2. Click Start, and then click Run.
3. In the Open box, type:
   msconfig
   and then click OK.
4. On the General tab, click Expand File.
5. In File to restore, type:
   imagehlp.dll
6. In the Restore from box, type:
   CD:\win9x\win_11 where CD is the drive letter of your CD-ROM drive (often D).
7. In the Save file in box, type:
   drive:\winnt\system32 where drive is the drive letter of the hard disk that contains your program files (usually C).
8. Click Expand, and then click OK.

Getting older programs to run on Windows XP

Most programs run properly on Windows XP. The exceptions are some older games and other programs that were written specifically for an earlier version of Windows. To run your program on Windows XP, try the following:

1. Run the Program Compatibility Wizard. As an alternative, you can set the compatibility properties manually.
2. Update your program, drivers, or hardware.

These options are covered in detail below.

The Program Compatibility Wizard

This wizard prompts you to test your program in different modes (environments) and with various settings. For example, if the program was originally designed to run on Windows 95, set the compatibility mode to Windows 95 and try running your program again. If successful, the program will start in that mode each time. The wizard also allows you to try different settings, such as switching the display to 256 colors and the screen resolution to 640 x 480 pixels.

If compatibility problems prevent you from installing a program on Windows XP, run the Program Compatibility Wizard on the setup file for the program. The file may be called Setup.exe or something similar, and is probably located on the Installation disc for the program.

To run the Program Compatibility Wizard

1. Start the Program Compatibility Wizard.
2. Follow the instructions in the wizard.

Note

• To start the Program Compatibility Wizard, click Start, click Help and Support, click Find compatible hardware and software for Windows XP, and then, under See Also in the navigation pane, click Program Compatibility Wizard.

Set the compatibility properties manually

As an alternative to running the Program Compatibility Wizard, you can set the compatibility properties for a program manually. The settings are the same as the options in the Program Compatibility Wizard.

To set the compatibility properties for a program manually

1. Right-click the program icon on your desktop or the shortcut on the Start menu for the program you want to run, and then click Properties.
2. Click the Compatibility tab, and change the compatibility settings for your program.

Notes

• The Compatibility tab is only available for programs installed on your hard drive. Although you can run the Program Compatibility Wizard on programs or setup files on a CD-ROM or floppy disk, your changes will not remain in effect after you close the program.
• For more information about an option on the Compatibility tab, right-click the option and then click What's This.

Update your program or drivers

If your program does not run correctly after testing it with the Program Compatibility Wizard, check the Web for updates or other fixes, as follows:

• Check the Web site of the program's manufacturer to see if an update or patch is available.
• Check Windows Update to see if a fix is available for the program. Click Home on the menu bar of Help and Support Center, then click Windows Update in the right pane.
• If the program is a game that uses DirectX, ensure that you are using the latest version of DirectX. In addition, check the Web site of the manufacturer of your video card or sound card to see if newer drivers are available for either of them.